Customer support

Our team is available for deposits, withdrawals, KYC checks and shipping questions.

Telegram

Fastest replies. Join the official Hellobike community channel.

Open Telegram

Discord

Chat with the team and other bike owners in our Discord server.

Join Discord

Send us a file

Need to share a screenshot, receipt or ID document? Open the chat bubble at the bottom of the screen, tap the paperclip and attach your file (up to 10MB). Only you and our support team can see it.

Operating hours

Rental earnings accrue Monday to Friday. Withdrawals are reviewed and paid out on working days only. Support responds every day.